Returns & Refunds

Thanks for shopping at Football Art Online & we hope that you are very happy with your purchase. However, If you are not entirely satisfied our policy is simple... we're always here to help!

In the first instance of either a refund or return please call 07851 060703 or email: [email protected] with your enquiry.

Returns

All returns must be postmarked within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging & then mailed to the following address:

Football Art Online
23 Ford Way
Rugeley 
WS15 4BX

Return shipping charges will be paid/reimbursed by us only under certain circumstances (please ask first if unsure).

Refunds

In order to be eligible for a refund, you'll have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we'll notify you it's been received then inspect it before processing any refund.
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions please feel free to contact us on 07851 060703 or via email to: [email protected] .